The One Who Comes to You: Serving Customers Without Losing Yourself
The One Who Comes to You: Serving Customers Without Losing Yourself Pension day at the bank branch. The token display jumps from 47 to 52, the queue shuffles forward on plastic chairs, and the man who steps up to your counter has been waiting since the doors opened. He is holding a passbook in a plastic sleeve and a form that someone else filled in wrong, and two other counters have already sent him on. Before he says a word, something in you tightens: the jaw, the shoulders, a small voice that says not this again . You are polite. You handle it well, even. And when he leaves, you feel emptier than the moment deserved, a little irritated, and then a little guilty about being irritated, because you meditated this morning and it was supposed to help. If you work with customers, clients, patients or colleagues who need things from you, you probably know this pattern. The work itself isn't what wears you out. It is the hundred small moments a day when you serve someone while quietly ...
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